Refund policy

We only accept returns for items that were damaged or broken during shipping.

You must contact us to apply for a return within 5 days after receiving the item and provide relevant photos or video evidence.

The following must be provided when returning an item: Valid proof of purchase(e.g., order number, receipt).

The buyer is responsible for covering the return shipping costs.

Returns without prior approval will not be accepted.

If the returned item is not in its original condition (e.g., showing signs of use, missing parts, or damaged packaging), the buyer will bear any loss in value, which may even result in rejection.

4. Refunds and Exchanges

We do not offer cash refunds.
Confirmed damaged goods can be repaired or replaced.
If the same item is out of stock, we will offer you an equivalent alternative.

5. Special Notes

Please carefully inspect the outer packaging upon delivery. If there is obvious damage, take photos immediately and confirm with the courier present for follow-up processing.
The final interpretation of this policy belongs to our company.

Refund policy

We believe that every piece deserves to be cherished. Each customer will enjoy exclusive after-sales support, and no matter when or where, we are committed to safeguarding this precious gift from nature and the hands of our artisans.

Clear QuartzKnown as the “King of Crystals,” clear and pure, it amplifies the energy of other stones.

AmethystA noble purple stone, long believed to enhance wisdom and spirituality.

Aquamarine With the color of the sea, known as the “Stone of Courage,” symbolizing freedom and communication.

Blue Moonstone A moonstone with a blue sheen, mysterious and elegant, often linked to intuition and emotions.

Gray Moonstone A subtle variant of moonstone with soft gray tones, carrying mysterious power.

Smoky Quartz Brownish smoky crystal, believed to ground energy and absorb negativity.

Rutilated Quartz Clear quartz with golden needle-like inclusions, symbolizing wealth and energy.

Rose Quartz Soft pink stone, known as the “Stone of Love.”

Madagascar Rose Quartz A vibrant, deeper pink variety of rose quartz from Madagascar.

Angelite (from Peru) A pale blue to green stone, soothing and spiritual, often called the “Angel Stone.”

Country/Region

Country/Region

Refund policy

We believe that every piece deserves to be cherished. Each customer will enjoy exclusive after-sales support, and no matter when or where, we are committed to safeguarding this precious gift from nature and the hands of our artisans.