Eternacrystal operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a carefully curated shopping experience (hereinafter referred to as "this service"). Eternacrystal is powered by Shopify, which enables us to provide you with this service. This privacy policy explains how we collect, use, and disclose your personal information when you visit, use, or make purchases or other transactions through this service, or otherwise communicate with us. In the event of any conflict between our terms of service and this privacy policy, this privacy policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing this service, you confirm that you have read this privacy policy and understand how your information is collected, used, and disclosed as described in this privacy policy.

The personal information we collect or process

When we use the term "personal information," we refer to information that can identify you or others, or information reasonably associated with you or others. Personal information does not include anonymized or de-identified information, meaning information that cannot identify you or be reasonably associated with you. We may collect or process the following categories of personal information based on how you use this service, your country/region, and the permissions or requirements of applicable laws, including inferences drawn from such information:

• Contact Details Including your name, address, billing address, shipping address, phone number, and email address.
• Financial Information Including credit card, debit card, and financial account numbers, payment card information, financial account details, transaction details, payment methods, payment confirmations, and other payment-related information.
• Account Information Including your username, password, security questions, preferences, and general settings.
• Transaction Information Including products you browse, add to your cart, add to your wishlist, or purchase, return, exchange, cancel, and historical transaction records.
• Contact Records Including information you provide when contacting us, such as the content filled out when sending customer support inquiries.
• Device Information Including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage Information Including information related to your use of this service, including how and when you use or browse this service.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly collected from you Including when you create an account, access or use this service, contact us, or otherwise provide us with personal information;
• Automatically collected through this service Including information collected from your device when you use our products or services or visit our website, as well as information obtained through the use of cookies and similar technologies;
• From our service providers Including when we engage them to provide specific technologies and to collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the services you use, we may use personal information for the following purposes:

• To provide, customize, and improve this service. We use your personal information to provide this service, including fulfilling contracts with you; processing payments; shipping orders; remembering your preferences and items of interest; sending you account-related notifications; handling purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipments; assisting with any returns or exchanges; supporting the posting of reviews; and crafting a personalized shopping experience for you, such as recommending products related to your purchase history. This may include using your personal information to better tailor and improve this service.
• Marketing and Advertising We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages via email, SMS, or mail, and displaying online advertisements for products or services on this service or other websites based on your previous purchases or items added to your cart, as well as other activities within this service.
• Security and Fraud Prevention We use your personal information to verify your account; provide secure payment and shopping experiences; detect, investigate, or take action against possible fraudulent, illegal, dangerous, or malicious activities; ensure public safety; and maintain the security of our services. If you choose to use this service and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other access details with others.
• Communicating with you We use your personal information to provide customer support, respond to your needs, deliver efficient services, and maintain our business relationship.
• Legal Reasons We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, investigations or participation in civil discovery, potential or actual litigation, or other adversarial legal proceedings, as well as to handle or investigate possible violations of our terms or policies.

How we disclose personal information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes within the scope of this privacy policy. Such situations may include:

• Disclosures to Shopify, suppliers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, shipping, and transportation).
• Disclosure to business and marketing partners for providing marketing services and serving you advertisements. For example, based on your online activities across different merchants and websites, we collaborate with third-party services through Shopify to support personalized ad delivery. Our business and marketing partners will use your information according to their respective privacy statements. Depending on your country/region, you may have the right to request us to stop sharing your information based on your online activities across different merchants and websites for targeted advertising and marketing promotions.
• When you instruct, request, or otherwise consent to our disclosure of specific information to third parties, such as for product shipping, or through your use of social media widgets or login integration functions.
• Disclosures within our affiliates or corporate group.
• In cases involving commercial transactions such as mergers or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend this service, rights, and the rights of our users or others.

Relationship with Shopify

This service is hosted by Shopify, which collects and processes personal information about your access to and use of this service to provide and improve the service. The information you submit to this service will be transferred and shared with Shopify and possibly third parties located outside your country/region to provide and improve the service. Additionally, to help protect, develop, and improve our business, we use certain Shopify enhancements that integrate data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhancements, Shopify may use personal information we collect about your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for the aforementioned purposes. For more details on how Shopify uses your personal information and any rights you may have, please visit Shopify Consumer Privacy Policy . Depending on your country/region, you can exercise certain rights regarding your personal information here Shopify Privacy Portal Link.

Third-party websites and links

This service may provide links to websites or other online platforms operated by third parties. If you visit these websites that are not affiliated with or controlled by us, please be sure to review their privacy and security policies as well as other terms of service. We do not guarantee or take responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of their information. Information you provide on public or semi-public platforms, including information you share on third-party social networking platforms, may also be viewed by other users of this service and/or users of those third-party platforms. Our or the third parties' use of this information is unrestricted. Our act of providing such links does not imply our endorsement of the content of such platforms or their owners or operators unless otherwise specified in this service.

Children’s Data

This service is not intended for children, and we do not intentionally collect any personal information of minors within your jurisdiction. If you are a parent or guardian and discover that your child has provided us with personal information, you may contact us through the contact information provided below to request the deletion of such information. As of the effective date of this Privacy Policy, to our knowledge, we have not 'shared' or 'sold' (as defined by applicable laws) the personal information of minors under the age of 16.

Information Security and Retention

Please note that no security measures are foolproof or impenetrable, and we cannot guarantee 'absolute security.' Additionally, any information you send to us may not be secure during transmission. We recommend that you do not send sensitive or confidential information to us through insecure channels.

The retention period of your personal information depends on various factors, such as whether the information is needed to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your country/region, you may have some or all of the following rights related to your personal information. However, these rights are not absolute, may only apply in specific circumstances, and we may refuse your request under certain legally permitted situations.

• Right to Access/Know. You have the right to request access to your personal information that we hold.
• Right to Delete. You may have the right to request that we delete your personal information that we maintain.
• Right to Correct. You may have the right to request that we correct your inaccurate personal information that we maintain.
• Right to Portability. Under certain circumstances and exceptions, you may have the right to obtain a copy of your personal information that we hold and request that we transfer it to a third party.
• Right to Opt Out of Sale/Sharing or Targeted Advertising. Depending on your country/region, you may have the right to opt out of the 'sale' or 'sharing' of your personal information, or object to our processing of your personal information for 'targeted advertising' purposes (as defined by applicable privacy laws).
• Manage Communication Preferences. We may send you promotional emails, and you can stop receiving such messages at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as notifications related to your account or order.

You can contact us through the location indicated in this service or via the contact information provided below to exercise any of the above rights. For more information on how Shopify uses your personal information and any rights you may have (including rights related to data processed by Shopify), please visit: https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of the above rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may designate an authorized agent to make a request to exercise your rights on your behalf. Before accepting a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request promptly within the time limits prescribed by applicable law.

Complaints

If you have any objections to how we process your personal information, please contact us through the contact details provided below. Depending on your country/region, you may have the right to appeal our decision. You can contact us via the contact details provided below or file a complaint with your local data protection supervisory authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside of your country/region.

If we transfer your personal information outside the European Economic Area or the UK, unless the destination country/region has been deemed to provide an adequate level of data protection, we will adopt recognized data transfer mechanisms, such as the Standard Contractual Clauses issued by the European Commission or any equivalent contracts issued by the relevant UK authority.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the 'Last Updated' date, and provide appropriate notice as required by applicable law.

Contact Details

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please call, email us at tanx0874@gmail.com, or contact us at the following address: 6401 Rivers Avenue, 1211, North Charleston, SC, 29406, US.